Refund Policy

Try before you pay

Every new account starts with a free trial and no payment method is required to begin. We would rather you decide during the trial than pay for something that is not the right fit.

14-day money-back guarantee

If you are not satisfied, contact us within 14 days of your first payment and we will refund it in full. No explanation required.

Cancelling

• You can cancel at any time from Billing in your account, or by emailing us.
• Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for.
• Subscriptions are billed monthly in advance. Outside the 14-day window we do not refund partial or unused months, since cancelling already prevents any further charge.

Exceptions

• Duplicate or accidental charges are always refunded in full — just tell us.
• Service failure: if a prolonged outage on our side stopped you using the product, contact us and we will refund or credit the affected period.
• Refunds are not given for accounts suspended for breaching our terms of service.
• Custom Enterprise agreements follow the terms of that contract.

How to request a refund

Email contact@bookaster.com from the address on the account, with the date of the charge. We reply within 2 business days.

Billing is currently arranged directly with us, so refunds are returned by the same method used for the original payment. Timing depends on your bank; card refunds typically appear within 5–10 business days.

Your statutory rights

This policy is in addition to any refund or cancellation rights you have under the consumer law that applies to you; nothing here removes them.